Fostering Empowerment and Collaboration

LO 4: Reflecting upon the challenges in promoting person-centred service provision for individual’s specific needs
Person centred care and its importance

Person centred care refers to the patient’s participation in developing effective care plan were the patients are empowered well with proper cooperation and communication with the health and social care service providers. Through improve patient’s involvement, it is possible for the service providers to increase engagement with the patient with specific needs and communicate with them properly for understanding their values and perspectives as well as acknowledging their actual health needs and personal preferences. Person centred approach in the health and social care setting is important of improving the way of treatment and developing appropriate care plan where the patients are involved well. Through person centred care plan, it is also possible for understanding the patient’s perspective where the patient also can share their views and understanding during developing the care plan (Kon, and Morrison, 2018). Additionally, person centred care plan is effective for improving valued based care where it is easy for the service users to maximise the wellbeing and create values for all the individual with their specific needs. The aim of the service providers can be maximised where they can serve better treatment and quality care to the social communities and maximise the standard of living condition of the human being living in the social communities. Moreover, maximising the patient’s requirements and treat them with efficient technology and quality treatment with proper cooperation with the patient are other importance of developing person-centred care (McCormack and McCance, 2016).

Challenges of developing person-centred care

There are several challenges in developing person-centred care for which it is not posisbel for the service providers to provide the best possible care and ensure the best patient’s outcome in the health and social care setting (Kon, and Morrison, 2018). Lack of communication is one of the main change where differences in culture, diversity in language and lack of interest of the patients raise difficulties in interacting with the service providers and it creates the issue of lack of communication where it is not possible for the health and social care professionals to develop person centred approach without proper interaction. Lack of collaboration is another challenge which raise the issue of developing person-centred care where the patient does not want to cooperate with the service providers due to lack of trust and loyal among them, misunderstanding and lack of interested. Moreover, lack of knowledge in clinical perspectives and treatment process is another challenge and along with that different priorities, expectations of the patients and the differences of feelings and thoughts are other serious challenges in developing the person-centred care plan (Moore et al., 2017). Another challenge is to lack of process in implementing the Mental Capacity Act 2005, where the primary purpose of this is to empower the patient in the decision-making practice and promote legal framework for making fair decision by including the family members, patients, health and social care professionals.

Describing the impacts of challenges on care service

The above-mentioned challenges deteriorate the quality of care where the service providers fail to maintain the quality standard of health and social care service. On the other hand, the patient’s health outcome is not good which means the patients cannot get proper support and quality care from the health and social care professionals due to lack of abilities to develop person centred care plan. Differences in the health care service provided by the health and social care professionals and the patient’s expectations arise which reduce the patent’s safety and security where the patients cannot be satisfied with the care and service provided by the service providers. In this context, the patient cannot express tehri feelings and personal preferences which creates misunderstanding and it in turn deteriorate the quality of health and social care service (Moore et al., 2017). Due to lack of implementation of Mental Capacity Act 2005. it is difficult to manage five principles which are presumption of capacity of the patient to take active part in the decision-making practice, acting the best interest of the patients and the family members, taking least restrictive options, supporting in decision making practice and acceptance of unwise decisions.

Strategies to mitigate the challenges

It is necessary for the health and social care service providers to mitigate the above-mentioned challenges for improving patient’s health outcome and maximising their wellbeing so that the individual with specific needs can improve value and mitigate their health issues. It is necessary for the service providers to show empathy and promote fair treatment through managing transparency and accountability so that it is possible to build strong relationship with the individual by ensuring trust and loyalty (Bunn et al., 2018). Additionally, proper communication is required where the service providers interact one to one with all the individual and their families with specific needs positively and positive interest and showing repose to each of the individual create engagement between the service providers and the service users, this is important for developing trust and loyalty among the individual. It is the responsibility of the service providers to interact with all the patients and treat them fairly where the attitude of the service providers and behaviour with the patients need to be positive so that the patient can rely on the health care professionals. For getting better treatment. Showing respect, integrity and cooperation for building strong relationship are also effective for developing proper care plan with proper empowerment of the patients (Bunn et al., 2018).

In addition to these, the service providers need to empower the patients in the health and social care plan where they try to interact with the individual and acknowledge their health issues, actual preferences and personal perspective which are effective for developing care plan, this is effective where the patient can feel special and valued and the individual becomes interested in sharing his or her experience and personal expectations and health issues with the service providers and cooperate properly. Collaboration is another strategy for mitigating the above-mentioned challenges and pro note person centred care plan where proper cooperation and communication make it possible to improve involvement between the service providers and the individual and their family members with specific needs and empower the patients properly in the treatment (Ulin et al., 2016). Power sharing, proper cooperation and respecting the patients are hereby beneficial to engage the patient and empower them positively and understand their perspectives and acknowledge their actual health issues which in turn provides an opportunity to the health and social care professionals to develop person centred approach for the individual with specific needs where they can share their views and be empowered for maximising their wellbeing.

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Reference List

• Bunn, F., Goodman, C., Russell, B., Wilson, P., Manthorpe, J., Rait, G., Hodkinson, I. and Durand, M.A., 2018. Supporting shared decision making for older people with multiple health and social care needs: a realist synthesis. BMC geriatrics, 18(1), p.165.
• Kon, A.A. and Morrison, W., 2018. Shared Decision-making in Pediatric Practice: A Broad View. Pediatrics, 142(Supplement 3), pp. S129-S132.
• McCormack, B. and McCance, T., 2016. Person-centred practice in nursing and health care: theory and practice. New York: John Wiley & Sons.
• Moore, L., Britten, N., Lydahl, D., Naldemirci, Ö., Elam, M. and Wolf, A., 2017. Barriers and facilitators to the implementation of person‐centred care in different healthcare contexts. Scandinavian journal of caring sciences, 31(4), pp.662-673.
• Ulin, K., Olsson, L.E., Wolf, A. and Ekman, I., 2016. Person-centred care–An approach that improves the discharge process. European Journal of Cardiovascular Nursing, 15(3), pp. e19-e26.