Inter agency working in health and social care

Introduction

Providing health and social care service to the social communities in the UK is the responsibility of the health care organisations and service providers where the multi disciplinary team members are working together to maximise the social needs of the people, living in the UK (Saario, Juhila and Raitakari, 2015). The multi disciplinary team members are also efficient to provide adequate health and social care service to the people, from different social communities, irrespective of the cultural differences and diversity in language, race, and ethnicity among the people. The aim of the study is to analyse the impacts of multi disciplinary team working in the health and social care service quality as well as identifying critical barriers in providing different culture in the society. Through this study, it is also possible to evaluate the leadership style, and the activities to develop multi disciplinary team in order to support different cultures in the UK. As a health and social care service providers in the Sunrise healthcare UK, it is the responsibility of the expert to support the communities across the UK with efficient treatment and quality care according to their health needs and personal preferences. In the recent context, Reshma and Ahmed came to the UK from Bangladesh, and they have children, who are enrolled in the schools, situated in the UK. They are financially established and lived in the council home, where the rent is paid by the council. They also don’t know the language English, which is one of the biggest issues, for which Ahmed fails getting proper employment in the UK. Moreover, they did not have formal education before coming to the UK and it becomes very difficult of them to communicate with the health and social care providers in order to get proper health and social care service.

Identifying the complex factors in the multi cultural community and its impacts on health care service

There are complex factors which have crucial impacts on the health and social care service quality in the Sunrise health care UK. In the recent context, the multi agency team work is necessary for supporting the people, Reshma and Ahmed where they need proper support and care to live in the UK according to their personal needs and preferences. It is the responsibility of the multi agency team members to work with the people in order to understand their perspectives in the health and social care context. There are some serious challenges in providing health and social care service trough the multi agency team working practice as Reshma and Ahmed do not know the language English, which is the major issue in working together as it is difficult for the team members to understand the perspectives and preferences of the people and acknowledge their health needs. hereby, the needs of the people cannot be fulfilled through inter agency team working as it is very difficult to communicate with the people, Reshma and Ahmed where they cannot understand the language English and it becomes hard for them to express their thoughts and feelings in front of the health and social care provider. There is time pressure in doing inter agency working, where some of the health and social care provider are not willing to cooperate with each other and it further deteriorates the quality of care (Thandi, Forrest and Williamson, 2016). In addition to this, the different team members are from different educational background and they have different experience and knowledge which raise difficulties to collaborate in the health and social care organisation, Sunrise health care UK, where Reshma and Ahmed may face difficulties to get proper health care service due to lack of collaboration and communities in the health care organisation. Moreover, incomplete decision without proper information and lack of organisational resources and capabilities are major challenges to develop inter agency working practice in the organisation, where Reshma and Ahmed face difficulties in getting proper health care service.

On the other hand, there are some advantages to develop the multi agency working practice in the health and social care context, in order to provide the best possible care and service to the people. In this regard, the Sunrise health care focuses on developing inter agency working practice with the help of partnership working so that effective team can be develop well. Delivering the best possible care and service is the major benefit of developing inters agency working where the organisational resources and capabilities are fully utilised to serve the patients in the health care system. In addition to these, the staff members are skilled well, where diversity in the experience and capabilities are effective to serve the patients in a better way, where different knowledge and technical skill of the care providers are efficient to provide proper service and quality care according to the health needs and preferences of the individuals (Rämgård, Blomqvist and Petersson, 2015). In this case, multi agency working practice is beneficial for the people Reshma and Ahmed where they can get efficient treatment and care from the care providers of the team members are efficient and working collaboratively. It further enhances the satisfaction of the patients and it provides a scope to empower the patient in the care plan, where the individuals Reshma and Ahmed can share their feelings and personal needs with the care providers. Planned and coordinated care can be provided to the patients and it is possible to maximise the resource facilities, allows the staff to focus on individual’s expertise and maximise the quality of life of the individuals in the UK.

Understanding cultural needs of the communities in the UK

The above mentioned challenges have critical impacts on the quality of care as the challenges deteriorate the service quality, provided by the care givers. Due to language gap, the service providers in the Sunrise health care cannot understand the personal preferences of the people as well as they fail to acknowledge the basic health needs of the individuals. These difficulties raise problems in identifying their actual needs, without which it is hard for the service providers to deliver quality care (Barnes, 2015). Hereby, the quality of care has been deteriorated due o the language gap and cultural diversity where the services providers cannot cope up to the culture of Reshma and Ahmed and it is very hard for them to understand the needs of them. moreover, lack of communication and collaboration with the individuals in the UK further lacks to empower the patients in the care plan and it in turn raise difficulties for the staff to utilise their expertise and organisational resources to deliver quality care. Hereby, the quality of care and efficiency of the treatment, provided to Reshma and Ahmed cannot be provided efficiently which in turn reduces the quality of life of the people (Community Care, 2019).

In this regard, Reshma and Ahmed face the difficulties in getting proper health and social care service from the Sunrise heath care UK, due to language gap and cultural barriers where they fail to communicate with the service providers and express their feelings and understanding it is very difficult for them to bear the cost of health care in the UK, as Ahmed is employed well, which is also another critical factor for which, they would face the barriers of getting efficient health care service. It is necessary to resolve the above mentioned barriers so that Reshma and Ahmed can get proper treatment and quality care from the Sunrise health care UK. In this regard, the health care providers in the Sunrise health care need to appoint interpreter in free of cost so that Reshma and Ahmed do not need to pay extra for the service of interpreter. This is important initiative, which provides a scope to express the feelings of the individuals, where they can share their problems and personal preferences with the care professionals in the care home (Dudau, Fischbacher-Smith and McAllister, 2016). Apart from that, they need proper supervisions and diagnosis so that the care givers can acknowledge the actual health needs so that they can empower Reshma and Ahmed in developing the care plan and provide the bets possible health care service and support to them for maximising their quality of life in the UK.

Evaluating the impacts of leadership on the multi disciplinary team work

The leadership style plays a crucial role in the context of health and social care system, where the leaders are important in the care home to support the multi agency team working and contribute positively in order to develop an effective group for better performance. In this regard, the leadership style of Sunrise health UK needs to be evaluated to identify the challenges which reduces the chance of multi agency team working practice in the health care organisation for which the individuals Reshma and Ahmed may suffer in future in getting the right treatment and efficient support from the service providers in Sunrise health care. In this context, lack of communication and collaboration from the end of the leader is one of the major challenges in the Sunrise health care which in turn deteriorates the chance of developing multi agency team working practice in the organisation. In addition to these, this further has negative impacts on the service quality of the health care treatment and support where Reshma and Ahmed face difficulties in getting the right treatment and care from the service professionals. Due to poor leadership style, the workplace and organisational culture cannot be developed well, which raise the issue in managing the ethics in health and social care (Garner and Parker, 2016). The leader in the Sunrise healthcare UK is not efficient to develop proper organisational culture which deteriorates the service quality. Lack of support from the leader is another issue, where the leader fails to cooperate and communicate with the agency workers which increase the issue, where the community workers fail demotivates to work with the organisation and contribute with their full potential. The organisational ethics and the health care legislations cannot be maintained well as the leader is not efficient to support the workers and fail to lead them towards achieving success.

Additionally, the cultural diversity needs to be managed well in this context, where the individuals Reshma and Ahmed are coming from Bangladesh and they do not know the language English. In this regard, the leader in Sunrise fail to treat the employees by providing training and development program, were the employees are able to treat the individual positively. There exists cultural diversity in the workplace, which raises issues in managing the ethics in providing fair treatment and care. The individual feel neglected as they cannot interact with the service providers and it is the role of leader in the care home to provide support to the patients, but the leader fails to develop multi agency team working practice for which the quality of care and support cannot be up to the standard, set by the Car Quality Commissions. The organisation violates the guidelines of Care quality Commission due to the poor leadership style, where the leaders are not cooperative and collaborative with the employees in the health care organisation. The leader also fails to empower the staff member in developing the care plan and decision for the organisation and this raise misunderstanding among the staff where the partnership working practice cannot be developed well. Hereby, poor leadership style deteriorates the service quality where the organisation Sunrise healthcare UK fails to meet the quality standard, set by the Care Quality Commission for which Reshma and Ahmed cannot get efficient treatment and quality care and support from the organisation (Community Care, 2019).

As per the situational leadership style, the leader must be supportive and directive where proper training and development are provided to the employees and the leader must direct the team members towards achieving success by supporting their activities in the care home and motivating them continuously. In this regard, for developing multi disciplinary team working activities with partnership working, the contribution of the leaders is mandatory, but the leader of the Sunrise health care fails to develop multi agency team working practice for which the individuals Reshma and Ahmed cannot get appropriate treatment and quality care according to their health needs and personal preferences. This is a major issue on the health care where the leader is not supportive and directive and as per the transformational leadership style it is necessary for the leaders to be communicative and collaborative in the workplace in order to developing multi agency team working practice (Auschra, 2018). However, lack of communication and regular interactions raise issue, where the employees are not motivated and they fail to develop appropriate team for successful partnership working (Bolger, 2019). For developing multi disciplinary team, the leaders need to play a crucial role n managing cultural diversity and resistance to change which are the major issue in developing team work. This further raise issue in managing workplace ethics and health care polices, where health and Safety at workplace, Non-discrimination legislations and Human rights are violated where the team members cannot get suitable workplace to develop multidisciplinary working practice in the Sunrise healthcare for supporting the individuals Reshma and Ahmed who are from different cultural background.

In this context, the individuals Reshma and Ahmed face some policy issues in getting proper care from the Sunrise healthcare UK. Human Rights Act 1998 is violated, as the individuals fail to get proper support from health and social care professionals and the social workers in the UK for which the quality f life would be deteriorated in the UK, in which Reshma and Ahmed cannot get proper social services and treatment from the end of the health care providers. In addition to this, the Data Protection Act 1998 is also violated in the context of health care, where the patients are not well acknowledged about the data protection in the organisation for which the individuals feel hesitated to share their personal problem and health needs. It is another policy issue, where Reshma and Ahmed should acknowledged about the safety of them and security of the information that they share with the care professionals. The non discrimination policies are also violated in the health care system, where due to language gap, Reshma and Ahmed feel neglected in the care home, where the staff and care professionals did not attend Reshma and Ahmed efficiently and they fail to support them by reducing the language gap. This is also another major issue, for which the individuals feel neglected and undervalued in the care home. It is the responsibility of the health and social care providers to mitigate such policy issues and the lack of leadership expertise in the care home, in order to support the individuals so that they can get appropriate care and support from the care professionals and maximise quality of living in the UK (Trotman, and Tucker, 2018). It is necessary to attend Reshma and Ahmed positively and reduce the communication gap so that the patients can interact well and the service provider can develop appropriate care plan for the individuals to provide social services and efficient health care treatment after proper diagnosis and acknowledgment of the health needs and personal preferences of Reshma and Ahmed.

Appraising the attributes of an effective multi disciplinary team work

The multi disciplinary team working practice is beneficial of the health and social service organisations to develop effective care plan for the benefits of the service users. It is the responsibility of the leaders and the health care manager to develop multi disciplinary team working activities in the workplace. In this regard, the policy makers, physicians, nurses, care professionals, doctors, medical supervisors, health planners, information technology developers, clinical staff and pharmacists as well a medical subspecialist and primary care physicians are cooperative with each other in order to deliver quality care according to the care Quality Commission. In this regard, the multi disciplinary team work depend on the leadership style and the capabilities of the leader in the care home, where the leader must be supportive and directive where it is necessary to develop effective training and development program for improving the understanding and sharing the experience of each staff with others. General meeting and group discussion need to be enhanced where communication and collaboration can be developed well, where all the staff and practitioners in the care home can show respect for each other and maintain positive attitude to interact with others which in turn helps to work as a partnership basis by sharing their experience. In the multi disciplinary team work, the staff and other professionals try to maximise the patients outcome by empowering the patients in developing the care plan and thus the patients are also playing crucial role were they are empowered well in the organisation for developing patients centred care (Harris and White, 2018).

In addition to these, the technicians are trying to develop effective automation process to handle the patients, improving the treatment quality with proper utilisation of latest technology for diagnosis of the patient and developing proper decision for the benefits of the patients. In this regard, the leader needs to focus on managing transparency and accountability in the workplace in order to develop appropriate organisational culture, where fair treatment further raise trust and loyalty among the members in the multi disciplinary team. Positive attitude, respecting each other, fairness in the organisation further help to solve he policy issue of discrimination and unfair treatment where all the patients can get proper treatment and care from the care home. The characteristics of multidisciplinary team work include team working activities through partnership working, sharing knowledge and expertise with each other, making decision by empowering all the team members, improving involvement and delivering the service collaboratively by enhancing communication and internal coordination. These are the major activities, through which the leader can support in developing multi disciplinary team work for better performance and service the best quality treatment and care to the individuals.

In this regard, it is necessary for the health and social care providers in the Sunrise healthcare UK, to develop effective care plan for serving Reshma and Ahmed with the best possible treatment and quality care. It is necessary to hire bilingual staff in the care home which is appropriate to handle the workplace with cultural diversity. The care home needs to hire the staff from Asian countries so that different cultural staff are there to serve the patients with cultural diversity, it would be beneficial for Sunrise heath care to serve Reshma and Ahmed better care and support if there is staff from the Asian countries so that they can interact with the individuals, as it is now a big issue for Reshma and Ahmed to communicate with the representative of the care home due to lack of knowledge in English language. Apart from that, the interpreter must be appointed in the care, and the service of interpreter will be provided to Reshma and Ahmed at free of cost, so that the individuals can access the interpreter and share their feeling s and understanding so that the service providers can acknowledge the actual health needs and preferences of the individuals. Apart from that, the organisation needs to hire the social workers from diverse culture and manage the cultural diversity in the organisation, so that proper care plan can be developed after developing multi agency team working practice, where the social workers are playing crucial role to understand the perspective of the individuals Reshma and Ahmed and acknowledge their personal health needs.

In addition to the above strategies of serving Reshma and Ahmed, it is necessary of the leader of the Sunrise health care UK to encourage the employees for developing the practice of multi disciplinary team working activities at the workplace. The cultural diversity needs to be managed well by implementing non-discrimination policies as well as developing the practice of for treatment and managing transparency and accountability where all the team members and feel valued at the workplace. Proper support and continuous interaction with the leader further motivate the team members to develop partnership working to support the individuals. In this regard, the team members can share their experience and develop effective care plan for Reshma and Ahmed by empowering them in the treatment process so that their actual health needs and personal preferences can be acknowledged well and the staff members can deliver efficient treatment and quality care to maximise the satisfaction of the patients. Hereby, through these strategies of developing multi disciplinary team working practice, the individuals can get proper treatment and efficient service from the health care professionals for maximising the quality of life (Jones et al., 2018). The care professionals can work together with communication and cooperation and serve Reshma and Ahmed by identifying their family needs. Proper support to the individuals, and using the interpreter are also effective, where the individuals can feel valued and safe to share their problems with the service providers and social care workers where the multi disciplinary team work provides a scope to the service professionals to communicate with the patients safety and improve trust and loyalty so that the individuals can rely o the service providers.

Conclusio

It can be concluded that, the health and social care system is complex phenomenon, where patient’s diagnosis and need assessment is necessary and in this regard multi disciplinary team working activities are necessary to developed in the care home, to serve the best possible treatment and quality care to the patients. In this context, the Sunrise care home UK needs to develop effective leadership style where the leader and the health care managers can cooperate and contribute positively to develop partnership working by including the interpret, the physicians, doctors and policy makers, through enhancing communication and collaboration, sharing each other’s views and working as team so that Reshma and Ahmed can get proper service to maximise their quality of life in the UK.

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