The Impact of New Technology on Collaborative


Technology management is highly essential to manage technology fundamentals in order to create competitive advantage. It plays a fundamental role in order to understand certain technology for organization and argue regarding when to make investment on technology development and when to withdraw (Vest, Zhao, Jaspserson, Gamm & Ohsfeldt, 2011).

Collaborative consumption is a business model that is based on exchange, sharing, sales, Barter and even rent, which have helped in network technology. Technology is part of one’s life like computers, smartphones, tablets and is revolutionizing the way of consumption. The Internet has enhanced its operation, and in the present era, online activities are increasing in a greater extends. The information and possibilities provided by the internet have changed the way of consumption. The new style of business has made its way in the increased world wide web which is known to be Collaborative consumption. (Vest, Zhao, Jaspserson, Gamm & Ohsfeldt, 2011).

The sharing of knowledge, services, and objects despite making its usage personally has become more feasible due to newer technology. The Internet has changed the concept of accessing things, and this collaborative consumption mode has touched various sectors like health, entertainment, information seeking, business, etc. and is expanding in a new area. The economist, 2013). The technology management have helped in the field of healthcare by offering job stability, bringing cutting edge of new technology as well as provide competitive compensation and excellent advantages. This management style even assists in enabling and making a meaningful difference on other life and maintain collaboration. A collaborative healthcare system which possess information sharing, open innovation and even cross industry cooperation lead to advantages to healthcare which includes reduction of costs as well as efficiency of time. Such practice brings a prominent growth and development in a pacer manner. (The economist, 2013).

Although the new mode is in its beginning phase, it has developed in various countries such as the USA, the United Kingdom, France, but expansion is yet to be started (The economist, 2013). This essay has aimed to analyses the impact of new technology on collaborative consumption for Healthcare in Fuda Cancer Hospital in Indonesia.


Collaborative Consumption/ Sharing economy: A Literature Review

Collaborate, exchange, barter, rent, and share have always existed for a long time. The bartering system used to take place since past times, which was also a direct trade of goods and services. However, the usage of network technologies has changed the dynamics and has allowed creating a marketplace where an individual who needs something could match things with people who possess it and whatever they need. The sharing economy is one of the social and economic systems which enable sharing as well as the exchange of assets such as skills, cars, spaces, etc. using the internet on that scale, which was not imaginable before. This concept has tried to get rid of hyper consumption. This has helped an individual to access the internet and provide an opportunity for people to make a profit of what is owned and change the notion from ‘it’s mine’ to ‘what is mine is yours (Cramer & Krueger, 2016).’

There is increased focus given on the care field which is even forcing the health care organization to give major focus on basic set of activities and process and determine type of values delivered. It is the business model which describe resources, process and assumptions of costs which organizations makes which lead to deliver unique proposition of value to customers. Since, health care organization have started transforming their structures and technology for the delivery of value-based systems, the business models assist in redesigning the process. The direct to consumer, direct to employer, value based as well as group cost sharing are some of the models of care which are emerging in a greater extends (Uscher-Pines & Mehrota, 2014).

The telehealth care facilities have presented a newer frontier on the sharing economy both through complementing as well as challenging the traditional players in the market for the delivery of medical care. Telehealth platforms are forced to direct regulatory and competitive barriers to entry to attract patients and clinicians. The development path has enhanced the present experience of the on-demand drivers for hiring services. There are various companies like Uber, Lyft, etc. which serve as electronic platforms that connect passengers and drivers in more effective ways as compared to traditional taxis (Cramer & Krueger, 2016).

In the past, the taxi marketplace was characterized by significant regulation of economy like entry restrictions, special license requirements for drivers, and other regulatory barriers to entry (Uscher-Pines & Mehrota, 2014). Modern telehealth platforms provide benefits to consumers and physicians. Patients might look for the telemedicine services for the specialty management of the chronic illness and primary care and even specialty management of chronic illness. Consumers have experienced enhanced convenience in the assessment of the medical services and even encounter a variety of connections through service platforms by choosing modality which they prefer which was based on unique characteristics termed as consumers. In contrast to traditional business, in office-based services, patients might get access to the medical services using On-demand fashion who are engaged in an instant exchange of messages, video chats, and remote exams (Uscher-Pines & Mehrota, 2014).

Both physicians and consumers would be benefitted through the innovative systems which accompany increased usage of telehealth platforms. This platform also innovates on how quality and safety standards are regulated and how consumers rate the service providers, which is a common feature of various platforms in sharing economy. The providing of the collected information and making it transparent, telehealth platforms possess the potential to safeguard as well as empower the consumers. It could even expand to access general medical services by reaching consumers to understand the areas and provide access to higher consultant services. In the present context, the delivery of medical care is local with a physician practicing in town and cities which occurs in person in hospital settings (Cramer & Krueger, 2016). The highly localized delivery, potential restricting the supply of physicians, limited access to consumers, competition of price as well as telemedical services are some of the factors linked with healthcare. The telehealth platforms provide an opportunity to expand their access without providing large financial investments and increased price competition for various medical services (Cramer & Krueger, 2016)

FUDA Cancer Hospital

Hospital Fuda Cancer in Jakarta is a tertiary specialized cancer hospital that is being affiliated with the health department of Guangdong Province in China. The main features of Fuda are not only being restricted with great services but are also equipped with medical techniques. However, the main valuable thing in the hospital is not the equipment and money but is people and innovation. The hospital is seen using a modern telehealth platform that presents various Unique benefits to both physicians and consumers (Fuda Hospital, 2019). The provision of telemedicine services presents in the Fuda Hospital have assisted the patients for episodic care, primary care and special management of the chronic illness. The provision of telemedicine has convenience the patients in easy access to the medical services as well as encounter a variety of connections that is made by service platforms.

Evaluating Strength and Weaknesses of Implementing New Technology in Healthcare

SWOT Analysis

In the case of the current phenomenon, the use of a SWOT framework can be considered as a relevant tool to determine the strengths and weaknesses of implementing new technology (Gurel & Tat, 2017). The following discussion includes a critical assessment of implementing SWOT analysis when enabling new technology at Fuda Cancer Hospital in Indonesia.


The advent of new electronic Health Information Exchange (HIE) is a revolutionary development in the modern healthcare industry which can radically strengthen the overall function and management process of Fuda Cancer Hospital

Introducing the telehealth platform by enabling experts and other medical practitioners to access and share patient data for delivering quick care service

Enables easy access to a large volume of medical data autonomously using advanced Information and Technology (IT)


The implementation of new technology may lower scalability ratio in case of a higher number of patients

The process can also increase the operational cost for Fuda Cancer Hospital which may further result to sustain with advanced treatment facilities


Engagement of new technology can create critical changes in the quality of cancer care services through delivering appropriate results and reports

It can also eliminate possible fraud risks within the healthcare supply chain system

The anonymity of patient data can also help Fuda Cancer Hospital for further research and development works


Reluctance or hesitance in adopting new technology by the patients

Concerns related to cultural beliefs and customs can also create obstacles in delivering quality-based cares for cancer patients

Recommendation of New Technology for Fuda Cancer Hospital

Identified Suggestion of Electronic Health Information Exchange (HIE) System at Fuda Cancer Hospital

Electronic HIE is one of the advanced healthcare tools, which is remarkable for institutions to integrate and store patient data that are resided across a wide range of information systems located in various healthcare institutions. The process of integrating data through HIE facilitates hospitals and other healthcare institutions to increase the care coordination of the patients. It enables healthcare institutions to engage patients and to share information about the patient's condition with physicians and other experts on a real-time basis (Heath et al., 2017).

Implementation Process

The implementation of HIE at Fuda Cancer Hospital can substantially reform its process of increasing care coordination of the cancer patients. The electronic system will allow experts, physicians, nurses, and pharmacists, or other healthcare service providers to efficiently access and share vital information about the patient through cutting-edge technology. The IT element installed in HIE plays a tremendous role for healthcare providers to efficiently transfer patients’ data across a wide range of healthcare institutions and find better treatment facilities or techniques to ensure the betterment of the patients (Vest et al., 2011). About Fuda cancer hospital, the implementation of HIE can be done efficiently due to the ease of healthcare regulations. This is because Indonesia committed to establishing the best possible initiatives for delivering the best treatment facilities for cancer patients (Chiocchio & Richer, 2015).

Also, fostering collaboration should be a major priority for Fuda Cancer Hospital while intending the implementation of HIE. Building strong collaboration between all aspects or units of healthcare service providers with the best possible ways can improve the culture of the Indonesian healthcare industry (O’Leary & Bingham, 2007). Therefore, building collaboration with public and private healthcare institutions and other healthcare service providers should be a major priority for the Fuda Cancer Hospital.

Also, structuring a strong and competent governance system by setting up new regulations to coordinate and monitor behavior and decision-making processes (Office of the National Coordinator for Health Information Technology, 2012). Forming and nurturing rules associated with HIE with effective collaboration with the other healthcare institutions, as well as maintaining appropriate public relations, should also be a crucial part of Fuda Cancer Hospital.


A collaborative HIE system at Fuda Cancer Hospital will not only improve its cancer care services, but it will further strengthen the capability of Indonesian healthcare institutions to find new solutions and methods for better treatment processes. HIE system is fundamental deals with gathering patient information and make them accessible for all healthcare institutions (Hincapie & Warholak, 2011). Hence, it can nurture a continuous R&D process for making continuous improvement in cancer care services. Therefore, the system should be controlled autonomously due to the possible risk of fraud that may be committed by institutions for self-interests. An autonomous controlling process of HIE will further help healthcare institutions to mitigate the risks of data anonymity regarding patients’ information.

Personal Recommendation

The care service processes at Fuda cancer hospital should be conducted from the early stage ranging from early detection, screening, therapy, diagnosis to early prevention procedures. Hence, organizing community engagement programs with building an appropriate channel for communication can further strengthen the collaboration in HIE system implementations. This will provide a comprehensive process for the Indonesian healthcare or cancer prevention program committee to gain adequate support of the external stakeholders.

To leverage the optimal benefit of HIE, Fuda Cancer Hospital should also focus on the mutuality of vital resources and information relating to cancer and the patients as well. The higher level of mutuality can help the organization to strengthen its collaboration with other institutions, which will finally result in the best solution to deliver cancer care services to the patients. Nevertheless, the administration should be considered as another vital component to leverage the benefit of a collaborative HIE system at Fuda Cancer Hospital. A strong administrative structure can illustrate a materialistic view of the governance procedure. Moreover, it can also excel in collaborative operation among all the healthcare institutions in Indonesia and improve the quality and accessibility of cancer care services.

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The cancer control program committee in Indonesia has been tirelessly focusing on bringing credible progress since the year 2000. Since then, the National Cancer Control Plan has remarkably broadened several cancer institutions across the country, and it further resulted in major improvement from 2015 to 2019. Despite the continuous progress in cancer prevention plans, an adequate focus on setting up a new technology-based collaborative approach or system can play a major role in the country’s existing burden of cancer. In this context, the HIE system to gather and comprehensive information about the patient can improve the entire cancer care culture in Indonesia. The implementation of the HIE system can further enable entire Indonesia to improve early detection as well as the diagnosis and therapeutic functions of the healthcare institutions.


Chiocchio, F., & Richer, M. C. (2015). From multi-professional to trans-professional healthcare teams: The critical role of innovation projects. In Gurtner & Soyez (Eds.), Challenges and opportunities in health care management (pp. 161–169).

Cramer, J. & Krueger, A.,2016. Disruptive change in the taxi business: the case of Uber. American Economic Review, Vol. No. 106, No. 5, pp. 177-182.

  • Fuda Hospital. (2019). Who Are We? [Online] Available at: [Available at: 3rd December 2019].

Gurel, E. & Tat, M. (2017). Swot Analysis: A Theoretical Review. The Journal of International Social Research, 10(51), 994-1006.

Heath, M., Appan, R. & Gudigantala, N. (2017). Exploring Health Information Exchange (HIE) Through Collaboration Framework: Normative Guidelines for IT Leadership of Healthcare Organizations. Information Systems Management 34(2), 137–156.

Hincapie, A. & Warholak, T. (2011). The Impact of Health Information Exchange on Health Outcomes. Applied clinical informatics 2, 499-507.

  • O’Leary, R., & Bingham, L. B. (2007). A manager’s guide to resolving conflicts in Collaborative networks. Networks and Partnerships Series. [Online] Available from [Accessed November 28, 2019].
  • Office of the National Coordinator for Health Information Technology. (2012). The federal health IT strategic plan 2011–2015. [Online] Available from [Accessed November 28, 2019].
  • The economist, 2013. The rise of the sharing economy; On the internet, everything is for hire.[ Online] Available at: [Accessed on 28 November, 2019]

Uscher-Pines, L. & Mehrota, A., 2014. Analysis of Teladoc use seems to indicate expanded access to care for patients without prior connection to a provider. Health Aff, Vol. No. 33, No. 2, pp. 258-264.

Vest, J. R.,Zhao, H., Jaspserson, J., Gamm,L. D. & Ohsfeldt, R. L. (2011). Factors motivating and affecting health information exchange usage. Journal of the American Medical Informatics Association, 18(2), 143–149.

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