Highly Skilled Data-Driven Professional Seeking Communication and Data Role

SUMMARY

I am a highly educated, meticulous, and data-driven individual with strong commercial experience. Besides, I have ambitious career plans, an analytical mind-set, and fantastic long-term potential. Additionally, I am a problem solver and solution finder, willing to make great sacrifices to secure a communication and data role with industry-specific training and the opportunity to develop a rewarding future working with multiple stakeholders. My experience in data analytical outputs coupled with team leadership responsibilities makes me the most suitable candidate for any company team. I demonstrate enormous personal drive, excellent determination to surpass business objectives, and an unwavering desire to succeed. Besides being an excellent communicator with a strong command of information technology and being customer-oriented, I seek a fast-paced position as a call quality assessor to apply my skills. Happy to work across the UK.

KEY SKILLS & STRENGTHS

Languages: Fluent English, Urdu, Hindi, Punjabi (Learning Arabic & French)

IT skills: Data Investigation & Review; Lateral Thinking; Data Analysis; Manipulating Data;

Data Mining Techniques; Critical Thinking; People Management; Emotional Intelligence.

Microsoft skills: Microsoft Office Suite (including Outlook, Word, Excel, PowerPoint, Video Editing)

Professional skills: Team Building, Staff Training & Development; Recruitment & Selection; Business Planning

Personal skills: Commercial awareness, communication, teamwork, negotiation and persuasion, problem-solving, leadership, organization, and perseverance.

CAREER HISTORY

TESCO EXPRESS, EDINBURGH

Trainee Manager

Roles and Responsibilities

Tasked with collating valuable data to analyse store performance, sales margins, and revenues.

Involved in data mining and presenting information to colleagues, staff, and senior management.

Recommending changes in routines that produced better results in terms of time and money.

Recognised for a forensic eye for detail, which led to improving reporting, clarity, and transparency.

Pulling data from various systems to collate figures/information for research and decision-making.

Providing reports for senior management using Microsoft Excel and complex VLOOKUP formulas.

Assisting the manager with team training and development, role mentoring, and resource planning.

Participating in the process of receiving and managing products being delivered from warehouses.

Meeting with the manager to understand store targets for performance, revenues, and KPI metrics.

Working tirelessly to increase store sales and ensuring compliance with health & safety legislation.

TESCO EXPRESS, EDINBURGH

Deputy Manager

Roles and Responsibilities

Utilised data mining skills to uncover patterns in data sets involving statistics, figures, and analysis

Generated statistical reports that set out the results of data validation/integrity and interrogation

Cross-referenced sources of data to measure store workforce, costs, overheads, and feasibility

Recommended training and development for staff and oversaw store budgets and stock control

Delivered impeccable levels of service with the utmost professionalism across all grocery areas

Improved processes for volume orders, stock replenishment, planning, and floor merchandising

Resolved any complaints to maintain store standards and welcomed client service feedback

TESCO EXPRESS, EDINBURGH

Team Leader

Roles and Responsibilities

Asked to investigate data to find information concerning store performance, sales, and item costs

Extracted data from a range of sources and applied the four main data mining techniques.

Chaired staff meetings to welcome staff opinions, motivate the team, and help achieve success.

Counted the takings and recorded the sales figures ready for generating shift revenue reports

Took accountability for customer complaints and attended staff 1-2-1 meetings and appraisals

Cross-referenced staff rota sheets and planned hours to maintain headcount on the shop floor.

ASDA STORE, GRANGEMOUTH

Line Manager

Roles and Responsibilities

Provided direction to a team of staff and advised on merchandising, trade laws, and stock control

Gathered customer feedback and consumer insights to add value to their shopping experience

Assisted with new procedure implementation and quickly formed partnerships across the store

Performed retail troubleshooting to address issues with stock flow, sales, and floor space allocation

Put forward recommendations on staff coaching to motivate the team and increase productivity.

ASDA STORE, GRANGEMOUTH

Team Leader

Roles and Responsibilities

Conducted data analysis to understand best-selling sales items, store positioning, and inventory

Bridged the gap between departments to help the management team to achieve the KPI targets

Trained and supported a team on procedures to boost productivity and deliver the best results

Helped the manager with recruitment, managing conflict, and relaying important store information

EARLY CAREER

Weatherspoon’s, Falkirk, Manager, 01/09/2004 - 30/07/2009

K2 Restaurant, Bathgate, Manager, 03/08/2001 - 08/08/2004

K2 Restaurant, Bathgate, Waiter, 04/09/1999 - 30/07/2001

Dhan Fibre Ltd, Hattar (Pakistan), Deputy Manager, 04/08/1996 - 16/06/1999

Dhan Fibre Ltd, Hattar (Pakistan), Technical Officer, 10/07/1994 - 01/08/1996

QUALIFICATIONS & TRAINING

The University of the West of Scotland

BA Business (Honours) Expected Grade 2:1,

Edinburgh College Sighthill

Organisational Development; Change Management; Corporate Social Responsibility (60%+ Mark Overall)

Other Qualifications

HND Retail Management, 2014 - 2016

Qualified Personal Licence Holder (Alcohol)

Qualified First Aider

Certificate in Health and Safety

Certification in Basic Health and Hygiene

Looking for further insights on Hand Hygiene Knowledge and Attitudes? Click here.

ADDITIONAL INFORMATION

Charity Work

Involved with the Homeless Charity and Falkirk Council (Helping Immigrants to Integrate into UK Society) Interests

Reading books about human resource strategy and strategic management & digital marketing, travelling; cooking; playing golf

REFERENCES

AVAILABLE ON REQUEST