Effective Leadership and Business Success

1.0 Introduction

Effective leadership is essential to improve the financial condition of any business. It is the duty of the leader to motivate others in work. Motivation helps to enhance the professional skills of any employee working in an organisation. In this study, Elite Travel Solution has been selected for evaluating the leadership styles. Apart from this, the key challenges of this company will be elaborated in the details which will help to understand the impact of following proper leadership styles in organisations. All the required skills for being an effective leader will also be discussed in detail. After that, the proper evaluation will be done here for understanding the effectiveness of the proposed development of the procedure of leadership style. So it can be stated that following the correct leadership style is essential to who developed the current condition of ETS Company.

2.0 Background of the study

ETS company includes many staff members who are willing to provide high-quality customer service to all the customers of the company. The customers can book the tickets easily by consulting with the customer executive of this company. As this is a travel agency, therefore many e excursions and trips are organised by the respective authority of the company. This company operates near about 30 other high Street agencies of the travelling industry. There are approximately 3000 people working in this company who are delivering different kinds of services for satisfying the customers. Recently the company has decided to try some strategies for enhancing the skills of the existing employees. The approach of performance management is applied by the hierarchy of this company and the management team for the term organisational development. In order to implement the performance management procedure, it is essential to do proper planning and apply different kinds of strategies. Moreover, it helps to improve the productivity of the company. So if the productivity of the company developed then, it would be easy for the company to increase the profit amount. Moreover, the overall development of the company can be possible for enhancing the performance of the employees.

3.0 Problem Statement

The main issue of this organisation is the improper leadership style applied by the hierarchy of the company. In addition to this, employees of this company are also not highly skilled, which is negatively affecting their performance. The team leaders of the company are not aware of proper leadership abilities and skills. This is affecting the other team members and the employees who are working under that leader. Enthusiastic services are essential to be delivered by the employees of the company for satisfying the customers and increasing the revenue. Moreover, the expectation level of the employees is high from their leaders which needs to be to properly manage the functions of the organisation.

4.0 Findings and analysis

All the findings of the study related to the case study of ETS company are mentioned in the following section. Description About the challenges of the company and method for solving the issues is clearly mentioned in the below section of this report.

4.1 Leadership challenges

According to the behavioural leadership style, There are many challenges associated with leadership at an ETS company. These challenges are affecting the development path of the company. There is a lack of training given to all the employees of the organisation which is affecting the performance and skills of the staff members (Meuser et al. 2016). In addition to this, proper support is not given to the employees, which is the main reason for demotivation. Demotivation in work can create a lot of risks which can affect the functions of the organisation in a negative manner. Apart from this, there are some people who do not want any changes in the organisation which is affecting the developmental process of the company. Changes required for enhancing the performance of any organisation. Organisational change helps to improve the current business operations, and it also helps to change the organisational behaviour. The culture of the organisation needs to be changed by implementing different methods. This is essential to solve the existing issues of the company regarding leadership stylesm (Nawaz and Khan 2016). There are different features of the company which helps to provide improved services to all the customers. The leadership challenges affect the negative business banner, which is affecting the financial condition of the business. In addition to this, there is high work pressure which is affecting the mental state of the employees. In addition to this, it is essential to maintain focus in any work, but the overwork pressure is breaking off the focus of the employees towards their work. The organisational culture is also negatively affected because of leadership styles followed by the hierarchy of the organisation. Moreover, According to the democratic style of leadership, the leaders of the company are not getting proper respect from their employees because of leadership styles followed by them. Now it has become difficult to motivate all the employees and analyse their abilities related to professional skills. It is the duty of the leader to handle their employees with kindness and grace (Lord et al. 2017). It helps to improve the working atmosphere in the business if the leader is supportive. Apart from this, there are cultural issues which are affecting the business in a negative manner. For example, the team is facing communication issues which are hampering the functions of the employees. So it can be stated that it is essential to enhance the communication within the organisation to discuss the medical issues and find proper solutions for those issues. Communication also helps to improve the resource management process of the company, which is effective to improve the economic condition of the business (Raelin, 2016). Therefore it is essential to implement new strategies for solving the existing issues of the company. There are many characteristics that need to be present within an effective leader. These characteristics are mentioned in the below section.

4.2 Required skills

The skills of an effective leader can make a difference within the existing business operations held by this company. In addition to this, the transition can be facilitated if all these characteristics and scales are present within a leader.

Critical thinking

According to the Great man theory, this is the essential skill for a leader which helps to solve critical and tough situations of the organisation. There are many critical situations that can arise at any time in any organisation which needs to be solved by applying critical thinking skills. It has to find a proper solution for any kind of issue.

Decision making

According to the transformation leadership theory, a proper decision needs to be taken by the leaders of the organisation for solving existing issues of the company. There are many kinds of tough decisions that need to be made by the leader of the company to solve the existing issues.

Influencing

According to the trait theory, it is essential for a leader to influence others in their work (Berkovich, 2016). In addition to this influencing others helps to enhance the ability of an employee. Functions can be finished properly by giving proper influence on work.

Integrity

Integrity is essential for evaluating business functions properly. Therefore a leader needs to have the skills of integrity for guiding all the employees in the correct path.

Empathy

According to the transition theory, empathy in work is essential for building a good relationship with the employees of the organisation. Moreover, it is essential for a leader to have empathy for work.

Motivation

Motivation helps to focus on the work and enhance the skills of an employee (Ruben and Gigliotti, 2016). It is the duty of a leader to more properly motivate others in their work which helps to increase the productivity of the company.

Self-awareness

A leader needs to be self-aware and should be self-aware and must have proper knowledge about business skills and strategies. Self-awareness is essential to overcome any kind of critical situation of an organisation.

Relationship building

Relationship building is essential to enhance teamwork related skills (Arena and Uhl-Bien, 2016). Working in an effective team helps to increase the productivity of the company.

Communication

Communication is the key element which helps to interact with others and find innovative solutions for any issues. So all leaders should properly interact with others to try new strategies for solving any issues.

Innovation

Innovation is essential for a leader who helps to attract the customers towards the brand, and it also has to enhance the brand value.

Learning ability

According to cognitive theory, the leader should have learning ability which will help to gain proper knowledge about any kind of tough situations. Learning from past mistakes is helpful to prepare action plans for avoiding any kind of business risk.

4.3 Leadership development

The leaders can innovate the culture of the company by buying the correct application of the above-mentioned leadership skills. If all the above-mentioned skills are present in a leader, then any kind of critical situation can be solved within a short time (Antonakis and Day, 2018). Implementation of these skills will be helpful to retain talent and also encourage all the employees of the organisation. Apart from this, the culture of the company can be developed by implementing different kinds of strategies related to leadership. The leader should foster creativity skills, and the management team needs to properly train all the employees for enhancing their performance. The process of leadership development is described in the following section.

The senior management team needs to properly guide all the members of lower management. The senior managers lead the organisation training programs where all the members of the lower management can participate and learn the ability of a leader.

Department wise training needs to be given by the respective authority of the organisation. Any kind of doubts related to leadership programs needs to be cleared by the higher authority.

Performance of the employees needs to be analysed by using different kinds of performance management tools and techniques. Monitoring performance and keeping records is essential.

Lastly, it is essential to give proper words to the deserving candidates of the company. This will help to provide motivation in their work. Professional skills can be enhanced by using these modified techniques.

Cooperation and collaboration need to be maintained by all the hierarchy of the organisation for enhancing the performance of the new team leaders.

4.4 Evaluation

if all the above-mentioned strategies are properly maintained and implemented by the management team of the organisation, then it will enhance the existing leadership styles of the company. Proper training is essential, which needs to be given to the staff members of the company (Anderson and Sun, 2017). After giving training in different departments of the company, it is essential to properly monitor their performances. Proper monitoring performances help to analyse the faults of the employees on the management team and can take essential steps to solve the issues. So it is essential to understand the abilities of the employees to improve their professional skills. In this whole process, it is essential to communicate with them properly and encourage them and their work. This motivation can be helpful to change their mental state, and their workability will be enhanced soon. The management team needs to properly corporate with all the employees for giving effective training and motivation to them. [Referred to appendix 1]

5.0 Conclusion

This report properly elaborates the issues of ETS company, and the detailed description of the leadership skills have been mentioned. There are different tactics that can be used by the company to change its current organisational culture and develop the business. The importance of leadership is mentioned here properly, which is helpful to solve all the issues of the company. According to the above analysis, it can be stated that the company needs to train all the employees and give you some performance management tools for getting effective results. If all the strategies are correctly implemented by the hierarchy of the organisation, then the company will surely achieve the target within a short time. All the employees need to focus on their work for developing the business and enhancing their services. So it can be concluded that by following innovative strategies, the company can achieve its goals and increase the revenue.

Reference List

Anderson, M.H. and Sun, P.Y., 2017. Reviewing leadership styles: Overlaps and the need for a new ‘full‐range’theory. International Journal of Management Reviews, 19(1), pp.76-96.

Arena, M.J. and Uhl-Bien, M., 2016. Complexity leadership theory: Shifting from human capital to social capital. People and Strategy, 39(2), p.22.

Lord, R.G., Day, D.V., Zaccaro, S.J., Avolio, B.J. and Eagly, A.H., 2017. Leadership in applied psychology: Three waves of theory and research. Journal of Applied Psychology, 102(3), p.434.

Meuser, J.D., Gardner, W.L., Dinh, J.E., Hu, J., Liden, R.C. and Lord, R.G., 2016. A network analysis of leadership theory: The infancy of integration. Journal of Management, 42(5), pp.1374-1403.

Ruben, B.D. and Gigliotti, R.A., 2016. Leadership as social influence: An expanded view of leadership communication theory and practice. Journal of Leadership & Organizational Studies, 23(4), pp.467-479.