Luton Airport's Technological Transformation

“How is the Luton airport of 2019 different to the Luton airport of 1974?”

In the year of 1974, the Luton Airport was facing several issues due to lack of proper infrastructure and technological upgradation. The airport lacks to serve the passengers with quality care and service of water and meals. The passengers have stated that, waiting room were not there and the staff members agreed that, the passengers were used to sit on their luggage to wat for the flight at the airport. It was pathetic environment for the passengers to wait for the flight without adequate source of water and meals. Moreover, lack of employees and staff members at the airport was another major issue for which the passengers waited in the queue for long to enter into the flight. The government denied investing in the airport for expansion of the airport and provide efficient service to the passengers, so that they can access their necessities at the airport. In addition to these, inefficient staff members and lack of technological advancement deteriorated the service quality, where the passengers did not have adequate meals and water as well as proper sitting arrangement.

In the recent era of globalisation and digitalisation, the government invest more in infrastructure development and technological upgradation for serving the passengers efficiently. In 2019, the airport environment has been totally changing, where proper sitting arrangement and luxurious waiting room are effective to attract the passengers for spending their time. Moreover, huge numbers of staff at the airport are proficient to serve the passengers with quality care and service for boarding, visa, as well as meals and water so that the passengers feel valued at the place. In addition, these, the technology has been upgraded where the staff members are efficient to serve fast and appropriate service to the passengers for boarding successfully. Availability of meals and water and other necessities at the airport are also effective to satisfy the passengers and it is much more different from the Luton Airport in the year of 1974. The government and authority of the airport in the recent years are also focusing on expanding the areas to have larger aircraft and it in turn helps the staff members to serve the passengers efficiently to provide the opportunity to the passengers for enjoying their holiday and feeling valued and safe at the airport. Automation process and free wi-fi are other service facilities for making the passengers happy in the Luton Airport.