Employees Engagement In The Post

Introduction and Background

Business have got disrupted severely due to Covid-19 pandemic wherein newer business models, agile working ways, HRM dissertation help, exponential technology as well as regulation have constantly changed the working of organisational works. The outbreak of the Covid-19 pandemic has fundamentally changed the ways in which global population live as well as work. A larger number of companies globally have started to implement hybrid work from home model which have incorporated mix of offline and onsite work for employees. It is Covid-19 which have also accelerated this transformation which is grounded in the principal experience of humans which have driven sustainable change upon behavior, organisational as well as cultural level (Kazimoto, 2016). The Workplace wellbeing, retaining of the top talents as well as hybrid solutions are not mutually exclusive. It is essential for employers to make an adaption of the post Covid-19 work cultures. Employee’s engagement is termed as the emotional commitment of employees upon organization and its employees, goals and also visions. It is encountered that projected shift of hybrid work patterns with remote work, the virtual relationship might change dramatically the ways of employee’s engagement align with its role in physical workplace environment. The retention of the top talents as well as keeping of team motivated in virtual workplace is found to be major issues for HR managers. With the motive to deal with the crisis, HR department of companies are restructuring its talent management policies so as to build the organisational resilience as well as unlock the values of workforce (Robertson & Cooper, 2010).

This study has made the adoption of Watergate Bay Hotel so as to understand the employee’s engagement and retention. The hotel is built in 1904 which overlook a popular and famous surfing beach which is adjacent to southwest Coast path and 6 miles from the Blue Reef Aquarium. It is one of the perfect destinations for the contemporary beach holiday. The employees of the hotel were satisfied with the work arrangement of the hotel which have led them to flexibility, connection, good salary, etc. However, post -covid, things have changed severely wherein working culture changed drastically. This proposal is aimed to explore employee’s engagement considering the post pandemic impacts within the Watergate Bay Hotel. This study will be exploring how employee’s engagement can be enhance and company can retain its talented workforce in the Watergate Bay Hotel.

Methodology

The aim of the study is to investigate how employee’s engagement in the post pandemic impacts within Watergate Bay hotel. This study will make the usage of interpretivism research philosophy which will be helpful in providing meaning and showcase issues. It will be helping in building linkage with data and will be providing subjective approaches. this philosophy will even be used as it will make usage of bottom-up approaches which will help in building research studies stronger, flexible, and also reliable. This study will further make the usage of inductive approaches that will be helping researcher in generating theories associated with research topic. It would further be helpful in establishing meaning through data which are collected for pattern achievement that are linked with theory. It will also apply this approach so as to attaining subjective perspective and also achieve new phenomenon through different perspectives.

In addition to that, this study will also be making the usage of qualitative research methods which will be focusing on non-numerical data in which subjective data will be emphasized. It will be helpful in discovering and attaining in-depth understand of the thoughts, opinions, experience and also trends. This research will also be termed subjective whereas findings would be attained in the writing format rather than numerical. The application of qualitative methods would be helpful in generation of links with natural approaches that will be using textual data which will be gathered by means of secondary data. This study will even use it to interpret data with lesser errors and will even help in attaining findings by means of generalization. Moreover, this study has not applied quantitative research methods as this study will not be wanting to involve numerical data which can make this study complex.

It is analyzed that there are three types of research designs that includes exploratory, descriptive, and exploratory designs wherein this study will make the usage of exploratory research design. This research design will be helping in providing conclusive outcomes and will be presenting issues by means of data collection process. This design will be helping in explaining, describing as well as validate the study findings.

This study will gather data by means of both primary and secondary data collection methods. This study will be gathering primary data by means of interview which will be gathering primary data in which managers and employees of the Watergate Bay hotel will be considered. The in-depth interview will be applied as this data collection tool will be essential data collection tool to generate qualitative research study. Moreover, this interview will also be helpful in providing opinions and response in an effective manner. On the other hand, thus study will also be gathering secondary data that will be gathered by means of books, academic papers, articles, journals, etc. This study will be achieving in-depth knowledge regarding the issues so that research could direct the study of research. This study will be interviewing 8 professionals of the Watergate Bay hotel to gain in-depth knowledge regarding impact of post pandemic impacts upon the employees’ engagement in the Watergate Bay hotel. The research study will be comprising of 8 close-ended questions that will be linked with customer engagement and customer retention. Participants will be free to answer every questions wherein every participant will be interviewed fir 20-25 minutes. The interview will be taking place by means of Zoom video call because of Covid-19 protocol as well as policies taking place in UK. This study will be analysing data by means of thematic analysis tool which will be assisting in acknowledging, analysis as well as reporting patterns in data provided. This study will also be applying ethical consideration in this study wherein information regarding respondents will be kept private and confidential.

Discussion

Employees engagement

Employee’s engagement is a human resource concept which will be explaining the enthusiasm level and dedication of the workers that they feel towards its job. It is the engaged employees who take care of its work and also regarding the performance of the company. Employee’s engagement explains regarding the enthusiasm and dedication level of the workers towards its job. The engaged employees are likely to be highly performing as well as productive. Employee’s engagement is also associated with trusts, integrity, communication and also commitment in between organization and members. It is an approach that enhances the chances of success leading contribution to organisational performance, well-being, and productivity (Singh and Gupta, 2015). Employee’s engagement is also regarding the role of individual in an organization and sighted on where it fits in purpose and objective of the organization. it is the strength of building mental and emotional connection of employees towards its work they perform, its teams and also their organization. the employee’s engagement is also termed as the emotional commitment of the employees towards the organization and its goals (Kazimoto, 2016). It is positive attitudes and behavior that will lead to enhanced business outcomes so as to reinforce one another. It also helps in drawing employee’s knowledge and ideas in enhancing products and services and become innovative on how they work. Employee’s engagement is the emotional attachment employees possess with its organization. It is an emotional connection which is felt by employees towards its organization that tends to impact behavior and effort level in work related activities.

Benefits of employee’s engagement

It is analyzed by Decker, Haltiwanger, Jarmin and Miranda (2020) that engage employees are found to enhance productivity as engaged workforce works harder and faster with more enthusiasm. The employee’s engagement not only benefits individual employees but also benefits team which is because engaged employees perform at higher level. in addition to that, it is recognized that employees plan to leave its jobs due to various reasons that includes lack pf recognition, lack of pay raise as well as internal office conflicts. However, if the employees are engaged in the company than it will assist in reducing turnover costs and also enhance retention (Robertson & Cooper, 2010). The engaged employees are also found to enhance the revenues which can enhance the level of engagement in enhancing the revenues. The engaged employees finished the work faster and also its capacity to finish task even gets completed early. Higher engagement levels are found to enhance the revenues of the company wherein lower engagement level declined the revenue of the company. It is also acknowledged that employee’s engagement also helps in declining the level of dissatisfaction and disengagement wherein lower absenteeism (Anglim, Horwood, Smillie, Marrero & Wood, 2020). The increased absences are found to affect the performance and productivity of the employees which also affects the bottom-line of the company.

Employees retention

Employee’s retention is the goals of organization to keep talented employees as well as reduce turnover through fostering positive work in promoting engagement and providing competitive pays and benefits for healthy work-life balance. It is also termed as the ability of the organization to prevent turnover of employees or amount of people who are leaving its jobs in certain time period. Since, higher rates of employee’s turnover affects the ability of organization to carry its missions due to loss of institutions knowledge, higher costs of replacement of departing workers, etc. Retention is termed as process through which company ensure that employees does not quit its jobs (Phillips and Connell, 2013). It is stated that employee’s retention is of greater importance and benefits as it helps in cost reduction and even helps company’s in reducing recruiting costs and enjoy greater outcomes upon employees training.

Evaluation and conclusion

It is evaluated that this research has also made the usage of qualitative research methods rather than quantitative research study as it will help in providing a greater number of contents that is required for practical application. It is also used as it make the usage of smaller sample size and offer chances to develop greater insight. This research method is also used as it helps in providing more contents that is beneficial for practical application and also offer chances in developing specific insights regarding hotel operation. However, it is acknowledged that this study has certain disadvantages which includes subjective data which affects the quality of the work. It is also acknowledged that qualitative research methods also take lots of time to gather the data points which further affect the research outcomes. The absence of statistical representation also challenges researcher to attain better outcomes.

this study has chosen to make the usage of interview in this study as it will be helpful in explaining, better understanding and exploring subject opinion of research, experience, behavior, etc. The interview questions will also be open-ended question so it will be helping in gathering in-depth information and can judge the non-verbal behavior of the respondent. However, it is stated that conduction of interview studies would be very costly and also time consuming. The interview study also provides lesser anonymity which can also lead to bigger concern for various respondents.

It is thus stated that the application of proposed methods would be helpful in supporting employee’s engagement and retention of the Watergate Bay hotel. This study will be reviewing the prevailing condition of the hotel and will provide recommendation to deal with the issues in an effective manner. The secondary data will also be helping in understand the impact of employee’s engagement and retention in hotel industry post covid.

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References

Anglim, J., Horwood, S., Smillie, L. Marrero, R. & Wood, J. (2020). Predicting psychological and subjective well-being from personality: A meta-analysis. Psychological Bulletin, 146(4), pp. 279–323.

Decker, R. Haltiwanger, R. Jarmin, S. & Miranda, J. (2020) “Changing business dynamism and productivity: Shocks vs. responsiveness”, American Economic Review, 110(12), pp.3952–90.

Phillips, J. and Connell, A. (2013) ‘Managing employee retention. Amsterdam: Butterworth-Heinemann.

Robertson, I. & Cooper, C. (2010) ‘Full engagement: The integration of employee engagement and psychological well-being’, Journal of Leadership Organizational Development, 31(2), 324–336.

Singh, A and Gupta, B. (2015) ‘Job involvement, organisational commitment, professional commitment, and team commitment’, Benchmarking: An International Journal, 22(6), pp. 1192-1211.